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Q What is the response time for after-sales issues?
A We commit to providing an initial response to customer feedback within 24 hours and will formulate an appropriate resolution plan and timeline based on the nature of the issue.
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Q How are dimensional deviations in bulk orders handled?
A Please contact our quality control and customer service teams promptly. We will conduct a quick verification and resolution process in accordance with the quality agreement to ensure the issue is properly addressed.
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Q Can you provide suggestions for optimizing the product structure?
A Yes. Our technical team can offer professional recommendations on structural optimization and material layup improvements based on your usage feedback and performance requirements.
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Q What is the typical lead time for custom products?
A Standard lead times depend on product complexity and order volume. Mass production delivery is usually completed within 30–45 days after sample approval, subject to specific project assessment.
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Q What should I do if surface defects or air bubbles appear on the carbon fiber products?
A Please contact our customer service team and provide photos of the product along with batch information; we will promptly assess the cause and arrange an appropriate after-sales solution.
